This module introduces learners to the professional behaviours and standards expected in the workplace. It focuses on respectful communication, professional appearance, workplace relationships, teamwork, diversity, and maintaining a positive and inclusive work environment.

What you'll learn

• Professional communication
• Professional appearance and behaviour
• Respect and workplace relationships
• Diversity and inclusion
• Teamwork and cooperation
• Workplace responsibilities and expectations
• Managing conflict professionally
• Maintaining a positive workplace

Learning outcomes

• Understand the importance of professional workplace conduct
• Communicate respectfully and professionally with others
• Demonstrate appropriate workplace behaviour and professional appearance
• Understand the importance of respect, diversity, and inclusion
• Contribute positively to teamwork and workplace relationships
• Recognise inappropriate workplace behaviour and respond appropriately